We are dedicated to you and your journey towards your dog’s health. At Ozloo, we loyally protect your pets as if they were our own. We’ll do whatever it takes to kept your best friend healthy and happy. We expect you will love Ozloo. If for some reason you don’t, you are protected by our no- questions-asked, 100% money back guarantee If you are not completely satisfied for any reason, then we’re not satisfied and we’ll refund the full purchase price. Please send your purchase receipt with price circled, the reason for your return and your complete name and address. To process your product replacement or credit card refund please email our customer service staff at info@ozloo.com or call us at 1-800-495-5099 We promise that our products are made with one goal in mind – to keep your dog healthy and happy.